Deputy Care Manager

Job Description

Job Purpose
To be accountable for the management support of day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

The Role
• Work closely with the Registered/Care Manager to coordinate the development of a high quality private domiciliary care service for older people in the local area.
• Promote the highest standards of care and service with a focus on person centred care.
• Deputy Manage the process of client acquisition form initial contact to conversion adhering to company policy.
• Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Ensure successful operation of quality control systems and performing quality assurance audits and visits for clients.
• Reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
• Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
• Promote a positive culture in line with the Home Instead ethos and values.
• Network in the local community and via digital media to raise awareness of the service.
• Support the recruitment and training of Care Professionals and the office team.
• Ensure that policies and procedures are adhered to by all employees.
• Maintain the accuracy and integrity of data across all relevant platforms.
• Keep up to date with changes in legislation and regulations.
• Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe. Deputy Care Manager
Job Description
• Ensure compliance with Home Instead’s Equality and Diversity Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.
Essential criteria
• Extensive care experience with a proven track record in providing consistent excellent customer service.
• Proven experience in supporting, training and managing a team to provide high quality domiciliary care services.
• Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services or equivalent.
• Good knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
• A good understanding of how to conduct care assessment and care planning.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Ability to inspire others and build fantastic working relationships.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Passionate about providing the highest quality of care.
• Commercially aware and have good influencing and negotiating skills.
• Within the position demonstrate achievement of business growth targets.
• Ability to work well and accurately under pressure.
• Be responsive, agile and remain calm whilst dealing with multiple priorities.
• Be flexible to meet demands of the business including participating in an on-call rota.
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• To support the On-Call function, which may require the support of team members out in the field in emergency situations.
• Requirement to travel throughout the community to support with new client assessments.
• Have a driving licence and access to a vehicle.

Competencies
Core Competencies
Role Specific Competencies
Driving Results
Adapting to Change
Customer Focus
Quality Focus
Influencing
Leading Others
Teamwork & Collaboration
Planning and Organising
Communication & Relationship Management
Living Home Instead
Agile Learner

This role is subject to a Criminal Records check at the appropriate level.